Talkdesk’s Director of Customer Support, Scott Allison, led a Q&A with Mike Redbord, VP of Services & Support at HubSpot, and asked Mike those questions that keep most customer service leaders awake at night.
Fill out the form to hear Mike Redbord answer questions like:
- What are the core values and culture of a successful customer support team?
- How do you reward customer loyalty?
- What metrics do you use to measure performance and general service levels?
About Mike Redbord:
After Mike Redbord built out the HubSpot Academy, an online education forum for the whole HubSpot customer base, Mike jumped into different customer-facing leadership roles until landing into his current position as VP of Services and Support.
