Live Webinar

Consumerism and the New Patient Engagement Model

Register now to save your spot!

January 26th, 2021 at 9am PST | 12pm EST


Ed Marx, Chief Digital Officer, Tech Mahindra Health & Life Sciences
Greg Miller, VP of Industry Strategy, Healthcare & Life Sciences, Talkdesk

The rise of consumerism has changed how patients expect to interact with the healthcare system. In this new environment, a patient’s satisfaction is no longer determined just by their interaction with individual caregivers but by the ease and simplicity of their end-to-end care experience. That’s why leading healthcare organizations are now thinking about how to bring the “Amazon-experience” directly to their patients.

Ed Marx, Chief Digital Officer at Tech Mahindra Health & Life Sciences and former CIO of the Cleveland Clinic, and Greg Miller, VP of Healthcare & Life Sciences at Talkdesk, discuss:

  • The new patient experience imperative.
  • Ideas and experiences from world-leading consumer brands.
  • Applying best practices to healthcare.
  • Q&A.

Sign up for the second part of our discussion Patient Experience Reimagined on Wednesday, March 3rd, 2021.


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