January 26th, 2021 at 9am PST | 12pm EST

SPEAKERS:

Ed Marx, Chief Digital Officer, Tech Mahindra Health & Life Sciences
Greg Miller, VP of Industry Strategy, Healthcare & Life Sciences, Talkdesk

The rise of consumerism has changed how patients expect to interact with the healthcare system. In this new environment, a patient’s satisfaction is no longer determined just by their interaction with individual caregivers but by the ease and simplicity of their end-to-end care experience. That’s why leading healthcare organizations are now thinking about how to bring the “Amazon-experience” directly to their patients.

Ed Marx, Chief Digital Officer at Tech Mahindra Health & Life Sciences and former CIO of the Cleveland Clinic, and Greg Miller, VP of Healthcare & Life Sciences at Talkdesk, discuss:

• The new patient experience imperative.
• Ideas and experiences from world-leading consumer brands.
• Applying best practices to healthcare.
• Q&A.

Sign up for the second part of our discussion Patient Experience Reimagined on Wednesday, March 3rd, 2021.