SPEAKERS:
Ed Marx, Chief Digital Officer, Tech Mahindra Health & Life Sciences
Greg Miller, VP of Industry Strategy, Healthcare & Life Sciences, Talkdesk
The rise of consumerism has changed how patients expect to interact with the healthcare system. In this new environment, a patient’s satisfaction is no longer determined just by their interaction with individual caregivers but by the ease and simplicity of their end-to-end care experience. That’s why leading healthcare organizations are now thinking about how to bring the “Amazon-experience” directly to their patients.
Ed Marx, Chief Digital Officer at Tech Mahindra Health & Life Sciences and former CIO of the Cleveland Clinic, and Greg Miller, VP of Healthcare & Life Sciences at Talkdesk, discuss:
- The new patient experience imperative.
- Ideas and experiences from world-leading consumer brands.
- Applying best practices to healthcare.
- Q&A.
Watch the second part of our discussion Patient Experience Reimagined.
