Bridging the Digital Divide: How to Achieve Success in the Automation Age

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Steve Bell, Director of Product Marketing, Talkdesk
Brian Cantor, Principal Analyst & Digital Director, CCW

Omnichannel and migrating traffic to digital have the largest impact on CX capability. Yet today, 58% of channels are still being managed in silos. The result? Disconnected customer experiences and agent inefficiency all across the organization. If unmanaged, this can have an impact on employee retention and on a company’s bottom line.

Watch this on-demand webinar to learn how to “connect the dots” with your omnichannel strategy and leverage AI for your contact center to achieve ultimate success.

You will learn:

  • Why supporting digital channels is important to your contact center
  • How to offer a true omnichannel customer experience
  • How to use AI the right way
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