Aligning Customer Success and Service to Drive Company Growth

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Thursday, June 21, 2018, 10:00AM PDT / 1:00PM EDT


Gillian Heltai, VP of Client Services, Talkdesk
Mark Fordham, VP of Customer Success, Totango

Gartner reports that a 5% increase in customer retention can increase a company’s profitability by up to 100%. With consumer and business expectations continuously rising, more importance than ever is placed on customer success and customer service.

Join Gillian Heltai, VP of Client Services at Talkdesk, and Mark Fordham, VP of Customer Success at Totango as they break down all the tips you need to make every customer interaction more impactful and how to make customer success and service your company’s competitive advantage. You’ll gain insight into:

  • Best practices you can employ to better align your success and service teams
  • How to identify areas of opportunity to add value to your customers and to streamline the process to resolve their issues more quickly
  • The different tools you can use to empower your teams to create amazing customer experiences
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