Steve Bell, Director of Product Marketing at Talkdesk
Zeus Kerravala, Founder & Principal Analyst, ZK Research
In the customer experience (CX) era, businesses that are able to create an experience that delights become market leaders, while those that fail to do so lag behind and struggle to survive. For most enterprises, CX starts in the contact center, but providing a differentiated customer experience is about more than just having well-trained agents – it’s about delivering personalized, contextual interactions while reducing the burden on the customer. And this is where AI comes in to help…but AI does not solve everything.
Watch this on-demand webinar to learn how companies can use AI to help with their contact center strategies. You will learn: