AI and the Contact Center: Radical revolution or methodical evolution?

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Jafar Adibi, Head of Data Science and AI at Talkdesk
Shekhar Bhatt, Director Product Strategy at Concentrix
Jen Snell, Vice President of Product Marketing at Verint Intelligent Self-Service

Artificial intelligence will affect technologies in every corner of the contact center—speech recognition, workforce optimization, predictive analytics, and across all customer-facing and agent-assisting technologies. It is increasingly important to strategize and plan your implementation of AI technologies in the contact center.

In this on-demand webinar hosted by DestinationCRM and sponsored by Talkdesk, you will learn:

  • How to choose the right AI strategy for your contact center
  • How AI can help you achieve your customer experience goals
  • Real-world examples of deploying AI within the call center and other complex enterprise environments
  • A frank discussion on what is AI and what is not
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