Rachel Mills, Evangelist, ProcedureFlow
Taylor Johnson, Product Marketing Manager, Talkdesk
The verdict is in: consumers prefer to do business with companies that deliver excellent customer experience. According to the American Express® Global Customer Service Barometer, 68% of consumers say a pleasant representative is the key to positive service experience, which is why a team of confident, knowledgeable, and empowered customer service agents are critical to a company’s success. In this webinar, ProcedureFlow evangelist and agent engagement expert, Rachel Mills, and Talkdesk® product marketing manager, Taylor Johnson, will share best practices on how you can create a culture of agent empowerment at every level in your contact center to
ensure every service interaction drives higher customer satisfaction and loyalty.
You’ll learn how to: