SPEAKERS:

Miguel Caetano, Sr. Product Marketing Manager, Talkdesk

Evan Dobkin, Sr. Product Marketing Manager, Talkdesk

Customer self-service has been a hot topic in the contact center space for many years. Now, with new Artificial Intelligence (AI) speech technologies possibilities for customer service automation rise like never before. In this Talkdesk webinar, we will discuss:

• How AI can help boost automation and customer self-service.
• Customer self-service impacts on call center cost reduction.
• What is an AI-powered Virtual Agent.
• 5 simple steps to progressively implement a Virtual Agent in your contact center.