5 Must-Haves for the 2019 Call Center

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Patrick Russell, Principal of Product Innovation Marketing at Talkdesk
Sheila McGee-Smith, Founder, McGee-Smith Analytics

Creating or maintaining a modern call center requires you to stay up to date on innovation and proven principles. Watch this on-demand webinar to gain in-the-know insight from some of the industry’s premier thought leaders on this year’s must-haves. Transforming any operation can take time, but with these helpful insights you will walk away from this webinar with some useful suggestions to finalize your 2019 game plan.

You will learn:

  • How to cultivate an agent-first attitude
  • The role AI will play
  • How priorities around metrics are shifting
  • Why CCaaS is becoming the de facto standard
  • Why you can’t ignore Generation Z
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