3 Ways to Simplify Your Contact Center in 2019

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Zeus Kerravala, Founder & Principal Analyst, ZK Research
Lori Stout, Senior Product Marketing Manager, Talkdesk

Customer experience has overtaken price and product as the top differentiator between brands. Your customers don’t care about spikes in interaction volume, agent training curves, or the mechanics of contact center technology. They simply want fast, efficient service. How do you manage an environment that is constantly changing without allowing it to negatively impact your customers?

Watch this on-demand webinar to learn three ways to simplify your contact center, including how AI can play a major role in this. You’ll learn how to:

  • Use technology to respond to changing conditions and unforeseen events quickly
  • Drastically reduce the agent learning curve and supply teams with the right information at the right time
  • Empower non-technical users to make administrative changes and monitor performance
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