report

The Total Economic Impact™ of Talkdesk Enterprise Contact Center Platform¹

Download the Study

Learn How Talkdesk Enterprise Contact Center Platform Delivered an ROI of 346%

Download this Total Economic Impact study from Forrester Consulting to get an in-depth look at the financial impact Talkdesk realizes for its customers. Benefits realized after switch to Talkdesk include:

– 346% increased ROI
– 19 points improved NPS score
– $7.2 million saved through improved agent occupancy rates, out-of-the-box solution and improved churn rates.

The study includes an in-depth overview of total costs of licensing and maintaining Talkdesk Enterprise Contact Center Platform.

 

¹ The Total Economic Impact™ of Talkdesk, a March 2018 commissioned study conducted by Forrester Consulting on behalf of Talkdesk

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