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 IT’s Pivotal Role in Long-Term CX Strategies

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Thanks - the Talkdesk Team.

The CX landscape changed drastically and swiftly this Spring to a predominantly work-from-home (WFM) model. Most CX leaders state they plan to continue to leverage WFH strategies even once the pandemic ends. To ensure success, IT leaders will need to help move the business past survival mode and promote strategic technology and innovation.
Download this report by Metrigy to learn about:
<ul class="ak-ul text text--16" data-indent-level="1">
<li>
IT’s role in the WFH model
</li>
<li>
Architecture selection
</li>
<li>
Advanced technology deployment including AI
</li>
<li>
Management and security
</li>
<li>
Ensuring funding
</li>
</ul>

IT’s Pivotal Role in Long-Term CX Strategies

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