Talkdesk Agent Assist

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Make every agent your best agent with Talkdesk Agent Assist.
Using AI technology, Talkdesk Agent Assist listens, learns and guides agents to deliver exceptional customer experiences. It provides contextualized next-best actions inside every conversation to quickly resolve complex customer issues while minimizing agent effort. Expedite after-call work with keyword-based, automated Smart Notes and save time by providing real-time shortcuts and in-app automations to capture customer information inside any integrated application, without ever leaving the Talkdesk platform.

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