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RSR Apresenta — Driving growth through great service: The lost art

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Thanks - the Talkdesk Team.

Não há dúvida de que os líderes do varejo acreditam que a experiência do cliente (CX) é importante, mas muitos não estão pensando no papel que seus contact centers podem desempenhar na realização de objetivos comerciais estratégicos.
Um grande serviço impulsiona o crescimento, de modo que qualquer pessoa que se envolva com os clientes tem o poder de impulsionar as vendas. Com as ferramentas certas, seus funcionários do contact center podem se tornar consultores de confiança. Em outras palavras, podem passar de atendedores de chamadas a fontes de sugestões e lucro.
In this webinar, Steve Rowen, Managing Partner at Retail Systems Research (RSR), and Shannon Flanagan, retailer at heart and VP of Retail and Consumer Goods at Talkdesk, had a conversation around the sales opportunities that CX presents and the role that the the right technology plays in realizing this potential.
To learn more about the Retail Experience Cloud, the first out-of-the-box customer service platform built for retail, visit <a href="/pt-br/call-center-solutions/retail-ecommerce/retail-experience-cloud/" rel="noopener" target="_blank">this page</a>.

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Shannon Flanagan

Steve Rowen

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Register and watch the Driving growth through great service: The lost art Webinar.