As apostas para proporcionar uma forte experiência ao paciente estão aumentando nos cuidados de saúde
Como revelado em um novo relatório da Talkdesk Research™, as expectativas aumentadas dos pacientes estão aumentando as apostas para PX
Talkdesk Research focuses on delivering industry-leading thought leadership on customer experience. The Patient Experience (PX) Revolution in Healthcare represents the second report in a series on how experiences are evolving across industries. In developing this report, we surveyed almost 700 patients and more than 160 patient experience (PX) professionals to understand the changing dynamics of PX in healthcare. We heard the same thing over and over: patients expect more out of their experience with healthcare providers and the stakes are rising to meet that expectation.
Os prestadores de cuidados de saúde estão em um momento crucial para reimaginar a experiência do paciente.
For further detail into the evolving landscape of patient experience, download the full report, The Patient Experience (PX) Revolution in Healthcare.