Les enjeux d'une expérience patient forte augmentent dans le secteur des soins de santé

Comme le révèle un nouveau rapport de Talkdesk Research™, les attentes accrues des patients font monter les enchères pour les PX.

Talkdesk Research focuses on delivering industry-leading thought leadership on customer experience. The Patient Experience (PX) Revolution in Healthcare represents the second report in a series on how experiences are evolving across industries. In developing this report, we surveyed almost 700 patients and more than 160 patient experience (PX) professionals to understand the changing dynamics of PX in healthcare. We heard the same thing over and over: patients expect more out of their experience with healthcare providers and the stakes are rising to meet that expectation.

Les prestataires de soins de santé se trouvent à un moment charnière pour repenser l'expérience du patient. 

For further detail into the evolving landscape of patient experience, download the full report, The Patient Experience (PX) Revolution in Healthcare.