Os desafios para proporcionar uma forte experiência ao paciente estão a aumentar na assistência médica
Tal como foi revelado num novo relatório da Talkdesk Research™, as expetativas ampliadas dos pacientes estão a aumentar os desafios da PX
Talkdesk Research focuses on delivering industry-leading thought leadership on customer experience. The Patient Experience (PX) Revolution in Healthcare represents the second report in a series on how experiences are evolving across industries. In developing this report, we surveyed almost 700 patients and more than 160 patient experience (PX) professionals to understand the changing dynamics of PX in healthcare. We heard the same thing over and over: patients expect more out of their experience with healthcare providers and the stakes are rising to meet that expectation.
Os prestadores de serviços de saúde estão num momento crucial para reinventar a experiência do paciente.
For further detail into the evolving landscape of patient experience, download the full report, The Patient Experience (PX) Revolution in Healthcare.