En la asistencia sanitaria, lo que está en juego es ofrecer una buena experiencia al paciente

Tal y como revela un nuevo informe de Talkdesk Research™, las mayores expectativas de los pacientes están elevando la apuesta por la experiencia del paciente (PX)

Talkdesk Research focuses on delivering industry-leading thought leadership on customer experience. The Patient Experience (PX) Revolution in Healthcare represents the second report in a series on how experiences are evolving across industries. In developing this report, we surveyed almost 700 patients and more than 160 patient experience (PX) professionals to understand the changing dynamics of PX in healthcare. We heard the same thing over and over: patients expect more out of their experience with healthcare providers and the stakes are rising to meet that expectation.

Los proveedores de servicios sanitarios se encuentran en un momento crucial para reinventar la experiencia del paciente. 

For further detail into the evolving landscape of patient experience, download the full report, The Patient Experience (PX) Revolution in Healthcare.