Im Gesundheitswesen wird die Herausforderung, für starke Patientenerlebnisse zu sorgen, immer größer

Eine neue Studie von Talkdesk Research™ zeigt, dass die gestiegenen Erwartungen der Patienten die Anforderungen an das PX erhöhen

Talkdesk Research focuses on delivering industry-leading thought leadership on customer experience. The Patient Experience (PX) Revolution in Healthcare represents the second report in a series on how experiences are evolving across industries. In developing this report, we surveyed almost 700 patients and more than 160 patient experience (PX) professionals to understand the changing dynamics of PX in healthcare. We heard the same thing over and over: patients expect more out of their experience with healthcare providers and the stakes are rising to meet that expectation.

Gesundheitsdienstleister sind jetzt gefragt, das Patientenerlebnis neu zu gestalten. 

For further detail into the evolving landscape of patient experience, download the full report, The Patient Experience (PX) Revolution in Healthcare.