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How to Understand the Impact of Contact Center Outages
In this eBook, we explore the real cost of contact center downtime and its impact across the business, employee and customer experience.
You’ll gain insight on how to quantify the harm that outages cause to your business, which is a critical factor in building the business case for a better contact center.
We’ll share ideas for helping your employees and customers through unexpected downtime and, most importantly, provide ways to minimize or altogether avoid future outages.

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ChatGPT and the contact center of the future

A Arte do Exequível: Chat GPT e Outras Tendências Transformando o Serviço de Atendimento ao Cliente do Comércio Varejista

CX Innovator Award Winners

Perspectivas dos Líderes da CX: Obter o potencial da IA no atendimento ao cliente

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Download the Ebook and find how the real cost of contact center downtime andits impact across the business, employee and customer experience.

The Real Cost of Downtime

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ChatGPT and the contact center of the future

A Arte do Exequível: Chat GPT e Outras Tendências Transformando o Serviço de Atendimento ao Cliente do Comércio Varejista

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Perspectivas dos Líderes da CX: Obter o potencial da IA no atendimento ao cliente