PRODUTOS | GERENCIAMENTO DO ENGAJAMENTO DA FORÇA DE TRABALHO
Transforme os agentes em agentes de alto desempenho com o Talkdesk Workforce Engagement Management.
Transform agent performance into a business advantage. Empower your teams with smart tools for coaching, motivation, and growth—all in one powerful workforce engagement management platform.
Capacite os agentes para conseguir uma CX excepcional.
Talkdesk Workforce Engagement Management is an integrated suite of powerful tools designed to improve performance, productivity, and retention across the agent lifecycle. Built for seamless integration, it helps contact centers boost customer satisfaction and operational efficiency.
A unified WEM experience.
Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents. Save valuable time and effort for supervisors, quality analysts, and resource planners.
Utilize o poder da IA.
From agent forecasting and scheduling to coaching and knowledge management, Talkdesk Workforce Engagement Management is infused with AI and machine learning to make your staff more efficient and provide the insights you need to make better decisions.
Soluções intuitivas para melhores resultados.
WEM solutions don’t need to be difficult to implement and use. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most.
Protect customer data with compliance and security monitoring.
Talkdesk Guardian gives your contact center always-on protection against internal and external threats. Add Talkdesk Identity to unlock AI-powered authentication for agents and customers, stopping fraud before it starts and making every interaction faster and more secure.
FAQs.
WEM is a quality management strategy used to boost employee engagement. Contact centers use workforce engagement management tools and various strategies to train, coach, and empower agents so that they can feel more invested in the company and its customers.
Workforce engagement management software is a suite of tools that helps contact centers optimize agent performance, scheduling, training, and engagement. It combines forecasting, quality monitoring, analytics, and coaching to improve both customer experience and employee satisfaction.
Helpful tools like workforce engagement management (WEM) software, performance dashboards, quality management systems, and AI-powered coaching platforms can help engage your workforce.
Uma estratégia WEM bem sucedida motivará os agentes a ter um melhor desempenho e adotará atitudes entusiásticas e úteis que levem a clientes mais satisfeitos.
