Reap the benefits of the leading cloud-native contact center while maintaining your existing telephony infrastructure and relationships.
Continue taking advantage of your on-prem PBX investment while benefiting from the industry’s leading cloud contact center technology. With xConnect, calls made to PBX numbers can be routed to the call center using Talkdesk’s rich feature set, including intelligent routing, desktop and mobile call control, call center analytics and more.
Empower teams with modern contact center functionality by leveraging Talkdesk through your preferred telecom provider. Benefit from leading telecom provider services, including numbering and existing contractual relationships, together with Talkdesk advanced call center capabilities.
PBX and telecom connections with Talkdesk are encrypted and secured with xConnect through SRTP and TLS, assuring only authorized traffic is allowed inside our global network. A robust collection of global points of presence eliminate latency and ensure industry-leading call quality and reliability.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.