TALKDESK PLATFORM

Workforce Management

Improve operational efficiency with comprehensive workforce management (WFM) solutions pre-integrated with Talkdesk

Automate Contact Center Optimization

Lower costs while delivering an exceptional customer experience with advanced WFM tools. Rich forecasting and automated scheduling functionality make it easy to gauge contact center resource needs.

Plan Strategically for the Future

Stay ahead of demand and achieve peak efficiency with accurate contact center forecasting. Improve your short-term and long-term contact center planning by running calculations to predict call volume, agent requirements and more. Optimize your workforce plan with easy-to-use visual wizards that factor in a full range of historical data and can be customized to meet your needs.

Manage Your Agents More Effectively

Leverage advanced tools to automatically build optimal agent schedules for your contact center. Create schedules for all of your channels according to time period, agent preferences, skills, location and more. With contact center scheduling, you can keep operational costs at a minimum and ensure all of your resources are being maximized.

Get Started Right Away

Talkdesk is proud to partner with best-in-breed WFM solutions to bring advanced forecasting, scheduling and reporting to your contact center without the need for complex and lengthy deployments. Enjoy one-click installs, flexible free trials and a pay-as-you-go pricing model through AppConnect, our enterprise app store.

Our Workforce Management Partner

Experience the Most Innovative Cloud Contact Center Platform

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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