Win the fight against extra hour recruitment and schedule adherence! Talkdesk WFM is a favorite among the growing workforce of tomorrow. Find out how our AI-assisted intraday recommendations, and new capabilities like surge pay, can improve your speed and accuracy to help you make staffing adjustments effortlessly.
Stay ahead of demand and achieve peak efficiency with accurate contact center forecasting. Improve your short-term and long-term contact center planning by running calculations to predict call volume, agent requirements and more. Optimize your workforce plan with easy-to-use visual wizards that factor in a full range of historical data and can be customized to meet your needs.
Leverage advanced tools to automatically build optimal agent schedules for your contact center. Create schedules for all of your channels according to time period, agent preferences, skills, location and more. With contact center scheduling, you can keep operational costs at a minimum and ensure all of your resources are being maximized.
Talkdesk is proud to partner with best-in-breed WFM solutions to bring advanced forecasting, scheduling and reporting to your contact center without the need for complex and lengthy deployments. Enjoy one-click installs, flexible free trials and a pay-as-you-go pricing model through AppConnect, our enterprise app store.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.