TALKDESK PLATFORM

Voice Analytics

Intelligently analyze real-time and historical calls to improve rep performance and drive compliance

Maximize Every Customer Interaction

Gain new insights into caller sentiment and intent with advanced voice analytics. Use data from granular reports to drive operational strategy, customer service and quality management.

Voice Analytics

Intelligently analyze real-time and historical calls to improve rep performance and drive compliance

Capture Conversation Trends

Use advanced keyword and intent analysis to pinpoint how often important terms and topics, such as competitor names or product features, are mentioned in conversations. Easily identify the voice of the customer to improve products and map calls to win/loss analysis.

Improve QA Processes

Gain valuable insights into your contact center and rep performance with customizable, intuitive reporting dashboards. Drill down into flagged conversations and identify training opportunities by listening for caller sentiment, speech patterns and more.

To learn more about Voice Analytics, visit AppConnect

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