Talkdesk cloud flexibility, commitment to innovation and seamless integration with Zendesk enable Tigo to future-proof its customer service operations
SAN FRANCISCO – December 2, 2020 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced Tigo, a leading telecommunications provider in Central America, selected Talkdesk CX Cloud™ to improve its customer experience in specific areas of its contact center operations in Guatemala. With a strong reputation for reliability, backed by an available 100% uptime service level agreement and its rapid pace of product innovation, Talkdesk will supply Tigo a consistent connection to its customers and guarantees the latest industry advancements are always available to its customer service team.
“With a clear commitment to innovation, Talkdesk was clearly the right partner to support our expansion plans and future-proof customer service operations,” said Sebastian Losen, customer operations director, Tigo Guatemala.
Talkdesk CX Cloud offers Tigo the most comprehensive, cloud-native, end-to-end contact center solutions. Complete omnichannel support through customer engagement applications enables Tigo customer service to intelligently interact with customers on the channel of their choice. Built-in workforce engagement tools, featuring integrated agent desktop, mobile agent, workforce management, quality management and call recording, ensure Tigo customer service teams are engaged, empowered and productive.
Tigo will also leverage the power of Talkdesk integrations with Talkdesk for Zendesk to streamline its helpdesk and support operations. Seamless integration with Zendesk provides Tigo customer service operations with time-saving automation to lighten agents’ load and promote a stronger focus on personalized service, optimal customer experience.
“We are excited by Tigo’s selection of Talkdesk and look forward to being the foundation for its outstanding customer experience,” said Tiago Paiva, chief executive officer, Talkdesk. “Today’s forward-thinking enterprise organizations are making the customer experience a competitive advantage with Talkdesk and transforming their contact centers to keep pace with customer demand.”
Talkdesk recently announced $143 million in Series C funding, increasing the company’s valuation to more than $3 billion. This new round of funding reflects both investor confidence in Talkdesk’s business and the strategic role that superior customer experience plays among top global brands.
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Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U, Trivago and YMCA rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.
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