Build Resilient Cloud Contact Centers

Contact centers everywhere are adapting to a new normal. We created the CX Transformation Roadmap to help make this process easier for you.

Business Unusual is a Catalyst for Change

The CX Transformation Roadmap provides 5 stages to transform your contact center, build-in business continuity and improve your customer experience.

5 Progressive Stages You’ll Need to Activate


What do we need to change?


How will we change it?


Make the change


Leverage the benefits of change


Deliver seamless, exceptional CX every day

CX Transformation

A Fireside Chat with Dennis Snow

Join customer experience luminary Dennis Snow to rethink and reimagine how we deliver and sustain exceptional CX for the new normal. With an acumen for customer service honed over 20 years as a leader in the Walt Disney World Company, you won’t want to miss this industry visionary’s keen insights and advice for the CX leaders of today.

Rate Your CX Maturity

Establish your CX goals by assessing your CX maturity using the Talkdesk CX Maturity Model™.  Measure your organization across nine core areas of CX to develop a vision and roadmap for reaching your ideal future state of customer-centricity.

Join Our Talkdesk Digital Showdown: Innovations in CX

What does innovation in CX look like today? Join us for the Talkdesk Digital Showdown: Innovations in CX to see how Talkdesk and nine cutting-edge AppConnect partners are transforming contact centers. The showdown will feature Talkdesk partners competing for your votes to be crowned the best contact center solution across three critical categories:

  • Cost reduction and operational efficiency
  • Remote work management
  • Remote security

10 dynamic demos. 3 minutes each. Your vote decides who gives $10,000 to charity. Make a difference with Talkdesk!

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