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Contact centers everywhere are adapting to a new normal. We created the CX transformation roadmap to help make this process easier for you.

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Build your roadmap to transform the customer experience by modernizing your contact center following our 5 step guide.

Modernize your contact center

Once you’ve established your roadmap, map the maturity of your CX capabilities and effectiveness using the Talkdesk CX maturity model.

Evaluate your CX maturity

In the final stage, build your business case to make investments in CX solutions that bring a positive impact to your bottom line using our free cloud contact center buyer’s kit.

Build your case for change

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The CX Transformation Roadmap provides 5 stages to transform your contact center, build-in business continuity, and improve your customer experience.

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Establish your CX goals by assessing your CX maturity using the Talkdesk CX Maturity Model™.  Measure your organization across nine core areas of CX to develop a vision and roadmap for reaching your ideal future state of customer-centricity.

Research and evaluate the right cloud software for your contact center with our free Talkdesk buyer’s kit. Save time and effort drafting RFPs, benchmarking KPIs, brainstorming reference check questions, and more.

CX Transformation: a fireside chat with Dennis Snow

The First Step Is the Hardest: Assess Your Maturity for CX Evolution

Aligning Strategy with Action: A True Tale of CX Transformation

Talkdesk Digital Showdown: Innovations in CX - Nov 2020

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UI and overall product is simple to use and is effective at accomplishing the goals of the company

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

For customer outreach, quality assurance is important and call quality is excellent.

Our contract with Five9 was finishing and we found a modern alternative which is much easier to use, which has a nice and easy interface, and which automatically connects with Salesforce. These differences were ones of the most important in the decision of changing the product for our daily work. Talkdesk is a great product for customer service.

I am sure there are many VOIP programs out there (we have tried 3 so far), but Talkdesk is here to stay. The integration with Salesforce, and the possibility and ease with which managers can listen to calls for quality reviews, offers everyone in my small office enough peace of mind about our work processes.

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Thanks - the Talkdesk Team.

Request a free session with our team of CX Strategists who will expertly evaluate your levels of CX maturity and work with you to develop a strategic plan to build world-class customer experiences.

Begin your CX transformation journey with Talkdesk.

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Contact centers everywhere are adapting to a new normal. Download our CX transformation roadmap to help build and modernize your contact center today!

Build resilient cloud contact centers.

Start your CX transformation journey.

Modernize your contact center

Evaluate your CX maturity

Build your case for change

Modernize your contact center.

Evaluate your CX maturity.

Build your case for moving to the cloud.

Jumpstart your CX transformation.