Talkdesk for Zendesk provides a seamless integration so agents can work from one unified application. Use Callbar® to make/receive calls, log call data and add notes to Zendesk tickets from anywhere on the desktop. Best of all, Talkdesk for Zendesk can be configured with just a few clicks – no coding required!
Triggered by contact center events, Talkdesk automations can perform a wide range of Zendesk tasks such as ticket creation, contact updating, data entry and more. These automations can increase your team’s efficiency by 25-30%, giving agents more time to focus on what matters most: your customers.
Leverage both customer details and context to tailor every conversation to the individual. Beyond basic caller information, the Talkdesk Callbar® provides an at-a-glance look at the customer’s history with you as soon as the call is received. Agents can then use screen pops to see full Zendesk records and personalize their conversations for increased engagement.
We use TalkDesk to make all of our outbound calls and to manage all of our inbound support calls. The feature functionality of Talkdesk has been fantastic, the reliability of their platform & their quick and responsive customer support team has made Talkdesk one of the ONLY tools that our company uses that we don't reevaluate on an annual basis. Every other vendor we work with is routinely scrutinized and compared with other competitors, but because Talkdesk is such a consistently reliable & robust platform we value that experience that we've had with them over the years higher than any proposed value a competitor might offer.
TalkDesk is the best! Easy to use and can be used virtually anywhere. Login from the office, home, or even on the road. As long as you have an internet connection, you can use TalkDesk. I've even used the software during a hurricane evacuation working off my mobile hot spot.
Talkdesk is one of the easiest call centre softwares I have used, others in the past have been very cluttered and hard to understand. With Talkdesk the functionality is easy to manage and navigate, I was able to learn how to use all the benefits very quickly. I have to use this product every day and I have come across no major issues in the past year.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.