New Launch

Unify the agent experience with Talkdesk Embedded.

Empower agents wherever they work with customizable Talkdesk components directly inside the systems they already use.
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Autopilot Agentic Ai Automation

Explore the latest from Talkdesk.

AI-powered customer experience platform that delivers ROI.

Transform customer experiences, dramatically reduce costs, and supercharge operational efficiencies with the AI-powered customer experience platform purpose-built for your industry.

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AI that actually…

AI that actually…

Helps agents help customers.

Cut after call work to 2 seconds or less.

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Solve customer or agent questions with precise answers.

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Create new virtual agents and automations in a few clicks.

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Uncover insights you wouldn’t have known to look for.

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Prevent hallucinations and put guardrails on AI.

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Accordion Helps Agents Help Their Customers Gen Ai
Accordion Improves Self Service Rates
Accordion Speeds Automation
Accordion Reveals Unknown Unknowns
Accordion Is Safe And Effective
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AI that actually drives outcomes.

Talkdesk helps end bad customer service through the power of AI.

AI for every day

Automate customer self-service, empower agents, and illuminate insights with cloud contact center solutions.

AI for Industries

Drive outcomes and exceptional CX with industry-specific solutions for your contact center.

AI for Self-Service

Help customers get the answers they need faster with generative AI-powered self-service options.

AI for Omnichannel Engagement

Deliver exceptional customer service across digital and voice channels with the help of AI.

AI for Workforce Engagement

Use AI to manage, develop, and improve agent experience and efficiency.

AI for Employee Collaboration

Integrate your contact center, phone system, and collaboration tools for seamless internal communication.

AI for Customer Experience Analytics

Discover unknown customer pain points through generative AI-powered analysis and automation.

AI for Low-code customization

Create custom routing, reports, and automation with low-code and no code interfaces.

Companies around the world trust Talkdesk.

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Real talk. Straight from our customers.

Talkdesk helps enterprises drive exceptional outcomes for their customers and improve the bottom line.

Alarm.com

Retail & Consumer Goods

Alarm.com
Home Trust

Financial Services & Insurance

Home Trust
JK Moving Services

Transportation & Hospitality

JK Moving Services
Memorial Healthcare System

Healthcare & Life Sciences

Memorial Healthcare System
WaFd Bank

Financial Services & Insurance

WaFd Bank
MORE CUSTOMER STORIES

See why we’re top rated on TrustRadius.

Rated 8 out of 10 based on 658 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

Leader G2 Fall 2024

Talkdesk named G2 Leader in Contact Center Software.

G2 Grid® Scoring

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Leading the market.

Industry-specific cloud contact center solutions just for you.

AI-powered cloud contact center solutions for businesses of any size.

Enterprise-class performance you can trust.

SECURE

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