SAN FRANCISCO, April 30, 2019 — Talkdesk, the cloud contact center for innovative enterprises, today announced that Via, the leading provider and developer of on-demand shared ride technology, selected Talkdesk Enterprise Cloud Contact Center to support its growing customer service operations. Via has experienced significant growth and is partnering with Talkdesk to provide superior customer experience as the global company scales.
“Flexibility and the power to scale services up and down as business needs change is a core component of Talkdesk and exclusive to our cloud-native architecture,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk offers customer service organizations a simple and easy path to customize their contact center using clicks, not code, and instantly bring new agents online, including remote agents in any location, to seamlessly meet customers’ expectations.”
Via selected Talkdesk in part for its well-known reputation for an easy-to-use and customizable contact center solution. Utilizing robust Reporting & Analytics, performance-boosting Quality Management tools and artificial intelligence (AI) infused Intelligent Routing, powered by Talkdesk iQ, Via will be able to ensure each call is matched with the most-skilled agent and continue to provide a superior customer experience in its next phase of growth.
Additionally, comprehensive integration with its existing CRM was crucial to Via’s success by facilitating effective and efficient interactions with customers. Talkdesk for Zendesk reliably and automatically displays account information to agents, allowing them to focus on the caller, and provide fast and effective customer service. With Talkdesk for Zendesk automation, tickets are automatically logged with all relevant call data attached, reducing after-call work and improving the overall efficiency of Via customer service operations.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.