Talkdesk delivers dependable, cloud innovation to power customer service operations for Parcel Pending by Quadient

Parcel Pending by Quadient selects Talkdesk for ease of use, reliable reporting and seamless integration with Salesforce

• Talkdesk Reporting and Analytics to provide crucial business intelligence for proper forecasting models
• Talkdesk for Salesforce to reduce average handle time, caller wait time and improve overall efficiency
• Talkdesk rapid pace of innovation to future-proof Parcel Pending by Quadient customer service operations

SAN FRANCISCO – September 1, 2020 – Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced Parcel Pending by Quadient, a leader in smart lockers to residences, businesses, retailers and universities throughout North America, selected Talkdesk to power its customer service operations. By moving to Talkdesk CX Cloud, Parcel Pending by Quadient has a dependable and scalable solution to support its growth in an easy-to-use platform with added cloud flexibility to integrate with best-of-breed customer experience tools.

“Providing world-class service to our customers is our highest priority. Talkdesk set itself apart by listening carefully to our needs and offering creative solutions so that we can better serve our customers,” said Greg Memo, president of Parcel Pending by Quadient. “The agility, flexibility and stability of Talkdesk’s cloud contact center will keep us ahead of our customers’ needs in an easy-to-use and comprehensive package.”

Parcel Pending by Quadient will benefit from accurate, real-time reporting through Talkdesk Reporting and Analytics, providing crucial business intelligence they need to look ahead and set proper service levels with advanced forecasting. With comprehensive reporting and customizable API-based dashboards, Parcel Pending by Quadient will have the ability to monitor and optimize its team’s performance and positively impact customer satisfaction. Customizable dashboards offer Parcel Pending by Quadient administration live views of performance against service level agreements (SLAs) and key metrics to easily identify areas for improvement to coach agents and improve customer experience.

“We are excited to support Parcel Pending by Quadient’s outstanding customer service team and fine-tune its operations with innovative cloud solutions,” said Tiago Paiva, chief executive officer, Talkdesk. “The agility of Talkdesk’s cloud contact center allows companies to remain ahead of customer service trends and make customer experience a competitive advantage.”

Parcel Pending by Quadient also selected Talkdesk for its seamless integration capabilities with Salesforce. Talkdesk for Salesforce easily connects with its growing customer database to reduce average handle time, caller wait time and improve overall efficiency by providing agents immediate access to caller information through automatic screen pops. Additionally, Talkdesk’s reputation for reliability, backed by an available 100% Uptime SLA and its rapid pace of product innovation, provides Parcel Pending by Quadient with a consistent connection to its customers and guarantees the latest industry advancements are always available to its customer service team.

Additional Resources: 

• Learn how Talkdesk Business Continuity keeps business moving forward, even in times of uncertainty
• Hear direct from customers why they selected Talkdesk Enterprise Cloud Contact Center and the difference it has made in their contact centers
• Educate yourself on The Basics of Employing Remote Call Center Agents
• Check out Talkdesk’s prestigious list of awards and recognition, including recent recognition as a Leader in the 2019 Gartner CCaaS Magic Quadrant, North America

Tweet this: @ParcelPending selects @Talkdesk for ease of use, reliable reporting and seamless integration with @Salesforce to improve overall efficiency and future-proof its customer service operations https://bit.ly/3jtvHio 

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About Talkdesk

Talkdesk® is the cloud contact center for innovative enterprises. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including IBM, Acxiom, 2U and Trivago, rely on Talkdesk to make customer experience their competitive advantage. Learn more and request a demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.  

About Parcel Pending by Quadient

Parcel Pending by Quadient is the leading provider of package management solutions for residential, commercial, retail and university properties in the United States and Canada. In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience and business process automation solutions. Parcel Pending by Quadient, with over 2.75 million packages successfully delivered monthly, offers a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders. With the strength of our combined power, reach and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge. To learn more, visit www.parcelpending.com 

Media Contacts:

Gavin Gustafson

[email protected] 

(801) 560-0073