Deploy Talkdesk for Salesforce, add Talkdesk licenses and assign user permission sets without ever leaving Salesforce. Our streamlined configuration gives you complete control over your call center settings, so you can decide how calls are logged according to your specific needs.
Allow your customers to reach your business using the channel most convenient for them. With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an integration with Salesforce Omni-Channel.
Gain a deeper understanding of your team’s performance by creating customized historical reports and dashboards using Talkdesk’s 20+ prebuilt templates. Correlate call data with your sales and service metrics to see which channels are most effective and quickly perform trend analysis for forecasting.
See at-a-glance information and detailed breakdowns of call center metrics with Talkdesk Live real-time reporting. Use KPI thresholds to track shifts in performance and receive alerts when performance falls off target. You’ll have the all-encompassing visibility you need within a single application.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.