Press Release
Talkdesk and customer Collins Community Credit Union win prestigious 2025 Banking Tech USA Awards
Talkdesk Financial Services Experience Cloud named Best Customer Experience Solution; Collins Community Credit Union recognized for Best Digital Initiative with Talkdesk
PALO ALTO, Calif.—June 3, 2025—Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced it won Best Customer Experience Solution for its Financial Services Experience Cloud™ at the 2025 Banking Tech Awards USA. Additionally, Talkdesk customer Collins Community Credit Union was awarded Best Digital Initiative by a Community Bank/Credit Union for its innovative use of the Talkdesk platform.
The Banking Tech Awards USA announced its winners at a gala ceremony in New York City on May 29, 2025. This prestigious event honored outstanding achievements and key contributions within the financial technology industry, bringing together over 350 senior banking and fintech leaders and recognizing more than 50 winners across diverse categories. The Best Customer Experience Solution category, won by Talkdesk, recognizes software and service providers offering a modern, customer experience-focused solution with comprehensive functionality and clear, measurable improvements for users. Talkdesk was recognized for its Financial Services Experience Cloud™, an AI-powered contact center platform purpose-built to help financial services companies overcome industry challenges and meet evolving customer expectations.
Collins Community Credit Union, a Talkdesk customer, received the Best Digital Initiative by a Community Bank/Credit Union award. This award acknowledges technology-driven banking initiatives centered around digital and mobile-first experiences. Since implementing Talkdesk Financial Services Experience Cloud, Collins Community Credit Union has seen significant improvements, including its AI-powered self-service tools reducing inbound calls by more than 50,000 and Talkdesk Autopilot for Banking™ now autonomously handling over 10% of calls. Their call abandonment rates have also dropped by more than 50%.
“We are honored to receive the Best Customer Experience Solution award, and just as proud that Collins Community Credit Union has been recognized for their innovative digital initiatives using Talkdesk AI,” said Tiago Paiva, chief executive officer and founder of Talkdesk. “These awards show our strong commitment to providing purpose-built solutions that help financial institutions deliver excellent customer experiences. The achievements of Collins Community Credit Union demonstrate the real impact of our Financial Services Experience Cloud, and we congratulate them on their well-deserved award.”
“Winning the Best Digital Initiative award is a proud moment for all of us at Collins Community Credit Union. Our partnership with Talkdesk has empowered us to reimagine member engagement through smarter, more intuitive digital experiences. This recognition affirms our commitment to innovation and our mission to deliver exceptional service through every channel,” said Brian Burton, digital branch manager at Collins Community Credit Union.
Talkdesk Financial Services Experience Cloud enables financial institutions to leverage AI to enhance customer interactions, streamline operations, and drive loyalty. By providing specialized workflows and integrations, Talkdesk helps organizations like Collins Community Credit Union to modernize their services and deliver tangible results.
About Talkdesk
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions.
Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations