Leadership

Under the guidance of some of the brightest minds, Talkdesk has become a leader in the customer communication space and continues to drive innovation every day.

Tiago Paiva

Chief Executive Officer & Founder

Tiago is CEO and Founder of Talkdesk. Over the past seven years, he has scaled Talkdesk from 10 employees to almost 1000 and has crossed major industry milestones including reaching 100 million calls. Tiago received a MSc in Computer and Electrical Engineering from Instituto Superior Técnico.

Marco Costa

General Manager, EMEA

Marco has over 18 years of software industry experience. He is currently responsible for leading Talkdesk operations in Europe including the Engineering center and post sales and business expansion in EMEA. Marco holds a M.S. in Computer Science from the University of Coimbra and a Global Executive MBA from INSEAD.

Raoul Felix

Chief Technology Officer

Raoul was Talkdesk's first hire and currently serves as the company’s CTO. His main objective is to empower engineering teams to build solutions that emphasize quality, simplicity, and reliability. Raoul holds a M.S. in Distributed Systems and Software Engineering from the Instituto Superior Técnico of the University of Lisbon.

Kathie Johnson

Chief Marketing Officer

Kathie has over 20 years of international marketing experience, most recently in executive marketing positions at Salesforce, Demandware, and Dassault Systemes. Kathie’s work has been recognized through both domestic and international awards, including the European Excellence Award, the Communicator Award, IMA Impact Award, and Telly Award. She received her MBA in International Business & Marketing from Babson College and her BA in English from the University of Michigan.

Chad Gaydos

Chief Customer Officer

Chad is responsible for leading the strategy and execution for the customer journey with Talkdesk. Chad has over 20 years of software experience, most recently in key customer-facing executive roles at Skillsoft as CRO/COO and SAP’s COO of Regulated Industries. Chad has served customers globally in both the private and public sectors across 15 different industries. He received his BBA in Finance from Kennesaw State University.

Charanya Kannan

Sr. Vice President, Product and Product Marketing

Charanya (CK) has vast experience bringing innovative products to market for enterprise customers. Prior to Talkdesk, CK held product leadership and management positions in Model N, Oracle Corporation and AT&T. As Sr. VP, Product & Product Marketing, CK oversees product strategy, product marketing, product management and user experience design. CK earned Masters in Innovation Management from Carnegie Mellon University, Pittsburgh.

Andy Pham

Sr. Vice President, Business & Counsel

As the SVP of Business & Counsel, Andy advises the executive leadership teams on critical business and legal matters, including providing leadership in determining strategic direction and aligning to business strategies, representing the legal position of the company internally and externally, and protecting and preserving the assets of the company. With more than 20 years of experience in engineering, business, and law, Andy holds a B.S. in Electrical Engineering, an MBA, and Juris Doctorate from Marquette University.

Dr. Shauna Geraghty

Vice President, Global Talent Acquisition

As the first U.S. employee at Talkdesk, Shauna initially helped scale Talkdesk’s Marketing team, infrastructure and activities from the ground up. In 2016 she was tapped to build Talkdesk’s Talent Acquisition function and since then has helped to scale Talkdesk to almost 1000 employees in 7 offices globally. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hypergrowth trajectory.

Ralph Manno

Vice President, Commercial and Enterprise Sales

As Head of North American Sales, Ralph oversees both the enterprise and commercial sales teams. He brings 25 years of experience in the software industry with extensive knowledge in the Telephony and Contact Center space. Prior to joining Talkdesk, he held sales management positions at Genesys/Interactive Intelligence, Ariba and Platinum Technology.

Teon Rosandic

Vice President, Sales EMEA

As Head of Europe, Middle East and Africa Sales, Teon oversees the overall regions go-to-market activities. He brings over 20 years experience in enterprise software and SaaS within the Customer Experience and Service Management markets. Prior to joining Talkdesk, Teon held various senior management positions at Genesys, xMatters, and BMC as well as founding two technology companies.

Tom Milligan

Vice President, Strategic Partnerships

As VP of Strategic Partnerships, Tom is responsible for Talkdesk's growing network of reseller and alliance partners including UCaaS providers, VARs, CRMs, System Integrators, and more. With nearly three decades of contact center experience, Tom has a deep knowledge of the CCaaS industry and provides a unique blend of operational, process, and sales expertise in the contact center space.

John Kepp

Vice President, Services

John is a driven services leader with a well-rounded services delivery background: services, custom development and customer support. He brings to Talkdesk experience from large enterprise class companies, such Nortel Networks and Oracle, as well as high-growth companies like Kenandy. John also provides a strong background in CRM management and overall customer success.

Jon Heaps

Vice President, Channels

As a senior communications executive and channel sales leader, Jon brings a record of success and expertise in creating a clear corporate vision and executing change at the highest levels of global business. He has a trusted reputation in the cloud distribution space, which enables him to leverage a wide range of business relationships and immediately drive results.

Mervyn Alamgir

Vice President, Demand Generation

Mervyn leads global demand generation for Talkdesk, building a modern marketing approach to engage buyers and drive revenue growth. Mervyn has spent the past decade transforming digital marketing and demand generation teams at TIBCO Software and Symantec and brings over 20 years of product, sales, and marketing experience.

Jonathan Cook

Vice President, Corporate Controller

Jonathan manages the company’s accounting and tax operations worldwide. He has been instrumental in building infrastructure for two SAAS initial public offerings. He also has experience with multiple fundraisings and debt restructurings. Prior to joining Talkdesk, Jonathan was the CFO of a forensic software company.

Jafar Adibi

Head of AI and Data Science

As Head of AI and Data Science, Jafar leads AI for the Talkdesk enterprise contact center platform. Prior to joining Talkdesk, Jafar developed advanced Machine Learning solutions for understanding people behavior and consumer intelligence at PwC, Reunify and Incentica. Jafar holds a Ph.D. in Computer Science from the University of Southern California and is a recipient of multiple national and international awards.

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