Under the guidance of some of the brightest minds, Talkdesk has become a leader in the customer communication space and continues to drive innovation every day.

Tiago Paiva

Chief Executive Officer & Founder

Tiago is CEO and Founder of Talkdesk. Over the past seven years, he has scaled Talkdesk from 10 employees to over 300 and has crossed major industry milestones including reaching 100 million calls. Tiago received a MSc in Computer and Electrical Engineering from Instituto Superior Técnico.

Gadi Shamia

Chief Operating Officer

Gadi is the Chief Operating Officer of Talkdesk and has over 20 years of enterprise software experience. Prior to Talkdesk, he founded a company that was acquired by SAP and now generates $500M in global business. Gadi was also a Senior VP at SAP and a General Manager at ReachLocal (RLOC).

Raoul Felix

Chief Technology Officer

Raoul was Talkdesk's first hire and currently serves as the company’s CTO. His main objective is to empower engineering teams to build solutions that emphasize quality, simplicity, and reliability. Raoul holds a M.S. in Distributed Systems and Software Engineering from the Instituto Superior Técnico of the University of Lisbon.

Marco Costa

General Manager, EMEA

Marco has over 18 years of software industry experience. He is currently responsible for leading Talkdesk operations in Europe including the Engineering center and sales and business expansion in EMEA. Marco holds a M.S. in Computer Science from the University of Coimbra and a Global Executive MBA from INSEAD.

Shep Maher

Sr. Vice President, Sales

Shep has close to two decades of experience driving revenue and building winning cultures as a sales executive, manager, and leader. As SVP of Sales for Talkdesk, Shep is helping to drive the “Intelligent Contact Center” revolution. Shep holds a B.A. from the University of Virginia, where he was an Echols Scholar.

Peter Eckman

Vice President, People

Peter has been building people programs and enriching corporate cultures in technology for over 20 years. His experience includes leading the human resources function at Pandora, StubHub, Digital Island and Findly Symphony Talent. He holds a B.S. in Managerial Economics from the University of California at Davis.

Folia Grace

Vice President, Marketing

As the head of Talkdesk's marketing team, Folia oversees demand generation, customer and partner marketing, product marketing, content marketing and more. Prior to joining Talkdesk, she built and ran product and customer marketing at Anaplan. Folia has held various marketing leadership roles at Oracle, SuccessFactors, Kana and PeopleSoft.

Jon Heaps

Vice President, Channels

As a senior communications executive and channel sales leader, Jon brings a record of success and expertise in creating a clear corporate vision and executing change at the highest levels of global business. He has a trusted reputation in the cloud distribution space, which enables him to leverage a wide range of business relationships and immediately drive results.

Gillian Heltai

Vice President, Client Services

Gillian oversees Talkdesk's Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. Prior to joining Talkdesk, she held client services and sales leadership positions at comScore, a data analytics firm. Gillian earned an MBA from Stanford University and a B.A. in Commerce from University of Virginia.

John Kepp

Vice President, Professional Services

John is a driven services leader with a well-rounded services delivery background: services, custom development and customer support. He brings to Talkdesk experience from large enterprise class companies, such Nortel Networks and Oracle, as well as high-growth companies like Kenandy. John also provides a strong background in CRM management and overall customer success.

Amir Oren

Vice President, Finance

Amir is an experienced technology executive, who has undergone two successful IPOs. As VP of Finance, he oversees Talkdesk's financial organization and focuses on strategic resource allocation to enable growth and maximize equity value. Prior to joining Talkdesk, Amir held various leadership positions at Zendesk, Dropbox, Quinstreet and more. He holds a B.S. in Business Administration and Accounting from Boston University.

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