Leadership

Under the guidance of some of the brightest minds, Talkdesk has become a leader in the customer communication space and continues to drive innovation every day.

Tiago Paiva

Chief Executive Officer and Founder

Tiago Paiva is Chief Executive Officer and Founder of Talkdesk. Over the past seven years, he scaled Talkdesk from 10 employees to almost 1,000 and crossed major industry milestones, including reaching 100 million calls. Paiva received a Master of Science in Computer and Electrical Engineering from Instituto Superior Técnico.

Chad Gaydos

Chief Operating Officer

Chad has more than 20 years of software experience, most recently in key customer-facing executive roles at Skillsoft as Chief Revenue Officer and Chief Operations Officer (COO), and as SAP’s COO of Regulated Industries. Gaydos has served customers globally in both the private and public sectors across 15 different industries. He received a Bachelor of Business Administration in Finance from Kennesaw State University.

Kathie Johnson

Chief Marketing Officer

Kathie Johnson has more than 20 years of international marketing experience, most recently in executive marketing positions at Salesforce, Demandware and Dassault Systemes. Johnson’s work has been recognized through both domestic and international awards, including the European Excellence Award, the Communicator Award, IMA Impact Award and Telly Award. She received a Master of Business Administration in International Business and Marketing from Babson College, and a Bachelor of Arts in English from the University of Michigan.

Charanya Kannan

Chief Product Officer

Charanya (CK) Kannan has vast experience bringing innovative products to market for enterprise customers. Prior to Talkdesk, Kannan held product leadership and management positions in Model N, Oracle Corporation and AT&T. As Chief Product Officer, Kannan oversees product strategy, product management, product design, product partnerships, engineering, technology, operations and marketplace.

Raoul Felix

Chief Technology Officer

Raoul Felix was Talkdesk's first hire and currently serves as the company’s Chief Technology Officer. His main objective is to empower engineering teams to build solutions that emphasize quality, simplicity and reliability. Felix holds a Master of Science in Distributed Systems and Software Engineering from the Instituto Superior Técnico of the University of Lisbon.

Marco Costa

General Manager, EMEA

Marco Costa has more than 18 years of software industry experience. He is currently responsible for leading Talkdesk operations in Europe, including the engineering center, and post sales and business expansion in EMEA. Costa holds a Master of Science in Computer Science from the University of Coimbra and a Global Executive MBA from INSEAD.

Dr. Shauna Geraghty

Senior Vice President, Head of People and Operations

As the first U.S. employee at Talkdesk, Shauna Geraghty helped scale Talkdesk’s marketing team, infrastructure and activities from the ground-up. In 2016, she was tapped to build Talkdesk’s talent acquisition function and since then has helped scale Talkdesk to nearly 1,000 employees in seven offices globally. Geraghty has a Doctorate in Clinical Psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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