Leadership

Under the guidance of some of the brightest minds, Talkdesk has become a leader in the customer communication space and continues to drive innovation every day.

Tiago Paiva

Chief Executive Officer & Founder

Tiago is CEO and Founder of Talkdesk. Over the past seven years, he has scaled Talkdesk from 10 employees to over 300 and has crossed major industry milestones including reaching 100 million calls. Tiago received a MSc in Computer and Electrical Engineering from Instituto Superior Técnico.

Raoul Felix

Chief Technology Officer

Raoul was Talkdesk's first hire and currently serves as the company’s CTO. His main objective is to empower engineering teams to build solutions that emphasize quality, simplicity, and reliability. Raoul holds a M.S. in Distributed Systems and Software Engineering from the Instituto Superior Técnico of the University of Lisbon.

Marco Costa

General Manager, EMEA

Marco has over 18 years of software industry experience. He is currently responsible for leading Talkdesk operations in Europe including the Engineering center and sales and business expansion in EMEA. Marco holds a M.S. in Computer Science from the University of Coimbra and a Global Executive MBA from INSEAD.

Gillian Heltai

Sr. Vice President, Client Services

Gillian oversees Talkdesk's Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. Prior to joining Talkdesk, she held client services and sales leadership positions at comScore, a data analytics firm. Gillian earned an MBA from Stanford University and a B.A. in Commerce from University of Virginia.

Michael Reed

Sr. Vice President, Engineering

Michael has more than 20 years of experience leading global software engineering transformations at Hewlett-Packard, Microsoft, AOL, RingCentral and LiveVox. Over the course of his career, Reed has designed and operated service delivery and control platforms at scale in the Cloud, PaaS, SaaS, IaaS, VOIP, Call Center, Speech Recognition, IVR, Financial and Retail industries.

Charanya Kannan

Vice President, Product Management

Charanya (CK) has vast experience bringing innovative products to market for enterprise customers. Prior to Talkdesk, CK held product leadership and management positions in Model N, Oracle Corporation and AT&T. As VP, Head of Product, CK oversees product strategy, product management and user experience design. CK earned Masters in Innovation Management from Carnegie Mellon University, Pittsburgh.

John Kepp

Vice President, Professional Services

John is a driven services leader with a well-rounded services delivery background: services, custom development and customer support. He brings to Talkdesk experience from large enterprise class companies, such Nortel Networks and Oracle, as well as high-growth companies like Kenandy. John also provides a strong background in CRM management and overall customer success.

Jon Heaps

Vice President, Channels

As a senior communications executive and channel sales leader, Jon brings a record of success and expertise in creating a clear corporate vision and executing change at the highest levels of global business. He has a trusted reputation in the cloud distribution space, which enables him to leverage a wide range of business relationships and immediately drive results.

Peter Ekman

Vice President, People

Peter has been building people programs and enriching corporate cultures in technology for over 20 years. His experience includes leading the human resources function at Pandora, StubHub, Digital Island and Findly Symphony Talent. He holds a B.S. in Managerial Economics from the University of California at Davis.

Dr. Shauna Geraghty

Vice President, Global Talent Acquisition

As the first U.S. employee at Talkdesk, Shauna initially helped scale Talkdesk’s Marketing team, infrastructure and activities from the ground up. In 2016 she was tapped to build Talkdesk’s Talent Acquisition function and since then has helped to scale Talkdesk to over 300 employees in 4 offices globally. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hypergrowth trajectory.

Tom Milligan

Vice President, Strategic Partnerships

As VP of Strategic Partnerships, Tom is responsible for Talkdesk's growing network of reseller and alliance partners including UCaaS providers, VARs, CRMs, System Integrators, and more. With nearly three decades of contact center experience, Tom has a deep knowledge of the CCaaS industry and provides a unique blend of operational, process, and sales expertise in the contact center space.

Cathy Tomczak

Head of Omnichannel

As Senior Director of Product Management, Cathy oversees Talkdesk omnichannel capabilities and the overall shape and strategy of the customer experience vision. She drives the development of Talkdesk's user interface and omnichannel lifecycle. Cathy brings more than 15 years of experience in both UCaaS and CCaaS to Talkdesk having served in product leadership roles at Unify and inContact.

Chris Sargent

Head of Sales Enablement

As Director of Sales Enablement, Chris oversees the onboarding, education and enablement of the Talkdesk salesforce, focusing on helping customers solve their business problems and achieve goals. Chris is passionate about creating a consultative sales culture of industry experts who understand how repeatable processes and resources create a winning culture in the cloud contact center space.

Doug Leavitt

Head of Platform

Doug oversees the Talkdesk platform, ensuring a stable, scalable and well-rounded foundation that our applications, customers and partners can use to solve their business needs. Doug has more than 20 years of SaaS software experience, specializing in the development of scalable cloud-based solutions with robust development communities. He holds a B.S. in Computer Science and an MBA for International Business from the University of Utah.

Jafar Adibi

Head of AI and Data Science

As Head of AI and Data Science, Jafar leads AI for the Talkdesk enterprise contact center platform. Prior to joining Talkdesk, Jafar developed advanced Machine Learning solutions for understanding people behavior and consumer intelligence at PwC, Reunify and Incentica. Jafar holds a Ph.D. in Computer Science from the University of Southern California and is a recipient of multiple national and international awards.

Janice Rapp

Head of Product Marketing

As head of the Product Marketing team, Janice drives programs and initiatives to support Talkdesk's position as a leader in the market, oversees Analyst Relations efforts, positioning of products and solutions, and release management efforts to ensure clear understanding of the benefits of the Talkdesk Enterprise Contact Center platform.
Janice joins Talkdesk after four years with NICE inContact, where she led the Product Marketing team.

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