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RSR presenta - Driving growth through great service: The lost art

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Thanks - the Talkdesk Team.

Non c'è dubbio che i leader del settore retail ritengano importante l'esperienza del cliente (CX), ma molti non si soffermano sul ruolo che i loro contact center possono svolgere nel raggiungimento degli obiettivi strategici aziendali.
Un servizio eccellente favorisce la crescita, quindi chiunque interagisca con i clienti ha il potere di stimolare le vendite. Con gli strumenti giusti, i dipendenti dei contact center possono diventare consulenti di fiducia. In altre parole, possono trasformasti da semplici centralinisti a elementi attivi che generano denaro e forniscono suggerimenti.
In this webinar, Steve Rowen, Managing Partner at Retail Systems Research (RSR), and Shannon Flanagan, retailer at heart and VP of Retail and Consumer Goods at Talkdesk, had a conversation around the sales opportunities that CX presents and the role that the the right technology plays in realizing this potential.
To learn more about the Retail Experience Cloud, the first out-of-the-box customer service platform built for retail, visit <a href="/it-it/call-center-solutions/retail-ecommerce/retail-experience-cloud/" rel="noopener" target="_blank">this page</a>.

Compila il modulo per guardare la registrazione.

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Shannon Flanagan

Steve Rowen

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Register and watch the Driving growth through great service: The lost art Webinar.