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What is Talkdesk for Salesforce?
Talkdesk for Salesforce allows your customers to reach your business using the channel most convenient for them. With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an integration with Salesforce Omni-Channel. Best of all, you can add Talkdesk licenses and assign user permission sets without ever leaving Salesforce.