INTEGRATION

Olark

Enhance customer engagement with our Olark Integration

Integrate your call center and chat applications for more effective agents and satisfied customers

Personalize Every Interaction

Talkdesk instantly displays each customer’s Olark contact history and information when their call is connected. Agents can use this information to personalize interactions and provide optimal service.

Boost Agent Productivity

Talkdesk contacts will be automatically created each time an agent chats with a new customer. This eliminates the need to switch between two applications and promotes uniformity of customer data across interfaces.

Simple Search and Review

Talkdesk makes it simple to search for customers who have interacted with your company via Olark. Agents will never have to manually search for a chat transcript again, freeing up valuable time to spend attending to the needs of customers.

Data Synchronization

Talkdesk automatically synchronizes Olark visitor details, chat transcripts, and offline messages. Having the most up-to-date information enables agents to maintain a comprehensive overview of customer needs.

Provide Answers Faster

Agents can view chat history and transcripts directly within Talkdesk. This will help keep your entire team on the same page and expedite problem solving.

Quick and Easy Setup

Effortlessly configure the Talkdesk Olark Integration - no programming required! All you need is your Olark account information and you can synchronize data and instantly increase your team’s efficiency.

Experience the Most Innovative Cloud Contact Center Platform

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.