CAS D'UTILISATION

Service

SECTEUR

Retail et Service à la clientèle
Technologie de l'information et Services

INTEGRATION

Salesforce

MÉTRIQUE CLÉ

17x ↑ Résolution au premier appel

Xenial augmente la résolution au premier appel de 17 fois.

For more than thirty years, Xenial has partnered with leading quick service and fast casual restaurants to employ best-of-breed restaurant technologies to grow their businesses.

If you’ve ever stopped at a quick-service restaurant like McDonald’s, Burger King or Tim Horton’s, chances are you’ve unknowingly experienced Xenial running behind the scenes. By leveraging Xenial’s end-to-end enterprise platform, restaurants use real-time and historical data to improve quality of service, increase customer engagement and ultimately grow revenue. 

« Notre processus de formation global dure deux jours, la formation à Talkdesk prenant environ 15 minutes de ce temps. C'est un véritable témoignage de la simplicité de la solution. »

Mike Zarzeka, SVP of Information Technology and Systems

With more than 25,000 restaurants in over 62 countries using Xenial’s suite of solutions, Xenial has transformed the way quick service restaurants operate. Learn more on how Xenial partners with Talkdesk to ensure success.

Mike Zarzeka, Xenial SVP of Information Technology and Systems

Regardez l'histoire du client.

By leveraging a cloud-native enterprise contact center platform, Xenial ensures callers are routed to the right agent at the right time and has increased first call resolution by 17x.

Talkdesk customer Xenial

Téléchargez le témoignage du client.