Casi di Successo
CASO D'USO
Assistenza
SETTORE
Vendita al Dettaglio e Beni di Consumo
Tecnologia dell'Informazione e Servizi
INTEGRAZIONI
Salesforce
METRICE CHIAVE
17x ↑ Risoluzione alla prima chiamata
Xenial aumenta la risoluzione alla prima chiamata fino a 17 volte con Talkdesk.
For more than thirty years, Xenial has partnered with leading quick service and fast casual restaurants to employ best-of-breed restaurant technologies to grow their businesses.
If you’ve ever stopped at a quick-service restaurant like McDonald’s, Burger King or Tim Horton’s, chances are you’ve unknowingly experienced Xenial running behind the scenes. By leveraging Xenial’s end-to-end enterprise platform, restaurants use real-time and historical data to improve quality of service, increase customer engagement and ultimately grow revenue.
"Il nostro processo di formazione generale dura due giorni mentre la formazione con Talkdesk richiede solo circa 15 minuti. È una vera e propria dimostrazione della semplicità della soluzione".
Mike Zarzeka, SVP of Information Technology and Systems
With more than 25,000 restaurants in over 62 countries using Xenial’s suite of solutions, Xenial has transformed the way quick service restaurants operate. Learn more on how Xenial partners with Talkdesk to ensure success.
Guarda la storia del cliente.
By leveraging a cloud-native enterprise contact center platform, Xenial ensures callers are routed to the right agent at the right time and has increased first call resolution by 17x.
