Customer Experience Automation
The virtuous cycle is what makes Talkdesk CXA unique.
Drive hyper-automation across the customer journey.
Discover
Discover automation opportunities in every touchpoint.
CXA helps you uncover what matters most.
Build
Build automations that deliver great CX.
Build AI agents and automations in minutes with CXA.
Talkdesk Automation Designer
Rapidly design automation workflows with clicks and not code.
Talkdesk Navigator
Builds the new generation of Al-powered routing, where customers express themselves in their own voice for a hyper-personalized experience.
Talkdesk Knowledge Management
Builds, curates and integrates with unstructured data repositories to serve Al with contextualized answers.
Orchestrate
Orchestrate automations across all access points.
Coordinate front office, back office, and AI agents seamlessly.
Measure
Measure the impact of CX Automation.
Measure outcomes, optimize results.
Trust and Safety
Trustworthy by design.
Safe and responsible AI, built with safeguards and human oversight, enabling confident scaling.
Guardrails
System-level policies restrict what AI agents can say or do, enforcing boundaries aligned with enterprise risk tolerance.
Prompt Controls
Administrators can configure how prompts are structured, shaping tone, style, and scope of AI behavior
Toxicity Detection
Automated filters screen every output for harmful, offensive, or non-compliant language before it reaches the customer.
Redaction
Sensitive data—like PII or account numbers—is automatically detected and masked in both inputs and outputs.
Human-in-the-Loop (HITL)
Teams can review, correct, and approve AI responses as needed, enabling oversight without slowing down automation.
"Having experienced the power of Talkdesk AI, we’re excited by their innovation and our partnership. CXA is a testament to their leadership and our shared vision of redefining customer experience. AI is central to our growth, and Talkdesk remains instrumental in helping us achieve our goals."
Shawn Martin VP, Client Experience and Innovation at WaFd Bank.
Explore the power of multi-agent orchestration.
AI Agents work together to solve complex issues faster.
