INTEGRATIONS | SERVICE CLOUD VOICE

Join phone and CRM within the Salesforce Service Cloud console.

Name: Talkdesk
Brand: Talkdesk
Rating: 4 (155 reviews)

Integrate digital channels and CRM data with voice communications - all in one central view within the Service Cloud console.

Enable agents to use a single solution for both voice communications and customer data. Talkdesk for Service Cloud Voice improves productivity, reduces onboarding time, and streamlines data collection.

Provide your supervisors with access to contact center reporting and analytics to optimize customer experiences.

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Fully embedded within Salesforce.

Call controls within Salesforce’s Omni-channel widget and direct access to CRM data provide agents with the right information to quickly assist customers.

Robust and powerful solution.

All the trusted call center functionality you need right within Salesforce.

Comprehensive real-time and smart reporting.

Monitor calls to ensure employees have complete visibility without having to leave Salesforce.

Already using Salesforce?

Download Talkdesk for Service Cloud Voice from the AppExchange to start improving the customer experience and optimizing your employee experience.

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Talkdesk for Service Cloud Voice features.

Fully embedded.

Service all customer interactions while maintaining a complete Salesforce experience. Manage all calls using Salesforce’s Omni-channel widget.

Reliable omnichannel solution.

Support warm transfers between agents, inbound and outbound use cases, and call recording.

Global reach and coverage.

Nine global data centers and Talkdesk’s Global Carrier Network (GCN) ensure reliable telephony no matter where teams are located.

Comprehensive real-time and smart reporting.

Live transcriptions and call monitoring ensure employees have complete visibility without having to leave Salesforce.

Customers love Talkdesk.

Rated 8.2 out of 10 based on 603 reviews and ratings on

Nov 15, 2023

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

Nick Gordon

Aug 29, 2023

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Aanvik Modi

Aug 04, 2023

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

Jeremy Dotson

Jul 31, 2023

UI and overall product is simple to use and is effective at accomplishing the goals of the company

Vasilios Christides

Jul 27, 2023

For customer outreach, quality assurance is important and call quality is excellent.

Tamara S

Jul 25, 2023

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Dineshkumar Kharabe

Jul 21, 2023

Integrates well with Salesforce.

Zachary Metzger

Jul 19, 2023

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

Nordia Anaje

Join phone and CRM within the Salesforce Service Cloud console.

Integrate digital channels and CRM data with voice communications - all in one central view within the Service Cloud console.

Fully embedded within Salesforce.

Robust and powerful solution.

Comprehensive real-time and smart reporting.

Already using Salesforce?

Talkdesk for Service Cloud Voice features.

Fully embedded.

Reliable omnichannel solution.

Global reach and coverage.

Comprehensive real-time and smart reporting.

Customers love Talkdesk.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

UI and overall product is simple to use and is effective at accomplishing the goals of the company

For customer outreach, quality assurance is important and call quality is excellent.

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Integrates well with Salesforce.

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

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