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WORKFORCE ENGAGEMENT MANAGEMENT | WORKFORCE MANAGEMENT

Workforce Management: optimizing operational and agent efficiency

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Workforce ManagementVerint Workforce Management for Talkdesk

Workforce management for every contact center.

Optimize staffing and scheduling with AI-powered, omnichannel workforce management offerings for contact centers of every size with Talkdesk Workforce Management or Verint® Workforce Management™ for Talkdesk. Create efficiencies and improve agent experiences with access to capabilities that scale, no matter how complex your operations.

Customers love Talkdesk.

Rated 8 out of 10 based on 698 reviews and ratings onTrustRadius logo

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We have been able to handle the increase in contact volume by having the AI Autopilot agent answer any questions that don't require access to the customer's account. We have done this without backfilling any open positions. Our talk time has decreased with the implementation of Copilot to transcribe the calls and then summarize the interaction, again allowing us to handle a larger number of contacts while still maintaining service levels without increasing headcount.

Leala Rice

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Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers.

Adam Tilston

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The reason for our company to purchase Talkdesk is because it is user- friendly. Everyone in the working environment can adapt easy without having the fear of not being able to use the system. API- first design for customization improve customer experience and achieve speed to results. The platform is designed to help businesses reach targets easy.

Zinhle Msibi

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It is easy to use and understand; even someone who has never used it can log in and understand its features.

Londeka Ndlovu

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Talkdesk has a positive impact on all agents when it comes to being effective and being updated with the quality evaluations and tracking daily calls. The app is easy to navigate, even a person with low computer skills can be able to use it.

Ayanda Mwandla

1 star2 star3 star4 star5 star

We implement Talkdesk to connect with our customers, incoming calls, outgoing calls, call transfers, and conference calls. Our organization employs more than 100 employees and it has served our needs very well and efficiently. Deployment was fairly quick and easy, as well as dedicated support, even after hours.

Carlos Delgado Barcia

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Talkdesk has allowed us to grow and scale while offering more service options to our clients.

Christian Thurgood

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I use Talkdesk to communicate with customers and listen to recorded calls because every call that you make or receive is recorded by Talkdesk, which makes it easy to find all recorded calls when you need to go back and check what communication was made with the customer.

Ntombifuthi Zimba

Let us help you create customer experience magic with the power of AI.

Request a demo to see how AI can boost results for your business.