Name: Talkdesk
Brand: Talkdesk
Rating: 4 (163 reviews)

There are no results!

There are no results.

Please, try different search words.

There are no results for {{search_query}}

WORKFORCE ENGAGEMENT MANAGEMENT | WORKFORCE MANAGEMENT

Workforce Management: optimizing operational and agent efficiency

hero

Workforce Management

Verint Workforce Management for Talkdesk

submenu

Optimize staffing and scheduling with AI-powered, omnichannel workforce management offerings for contact centers of every size with Talkdesk Workforce Management or Verint® Workforce Management™ for Talkdesk. Create efficiencies and improve agent experiences with access to capabilities that scale, no matter how complex your operations.

Workforce management for every contact center.

panel

Automate agent scheduling, improve agent management, and provide a better agent experience with Talkdesk Workforce Management™ software.

Verint® Workforce Management™ for Talkdesk

Built to serve complex and large contact center organizations, Verint WFM for Talkdesk offers scalable, automated, and advanced capabilities.

card_featured

Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs. Good solution for businesses relying on a call queue system.

We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company.

Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting.

UI and overall product is simple to use and is effective at accomplishing the goals of the company

For customer outreach, quality assurance is important and call quality is excellent.

It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows.

Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price.

trustpilot

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:

<ul class="text text--16">
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Request a demo to see how AI can boost results for your business.

Let us help you create customer experience magic with the power of AI.

default_form

Automate agent scheduling, improve agent management, and provide a better agent experience with AI-powered contact center workforce management software.

AI Contact Center Workforce Management Software | Talkdesk | Talkdesk

Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes, serving enterprise customers in 100+ countries. Talkdesk drives exceptional business outcomes with an AI-powered cloud contact center platform built for your industry that is trusted, flexible, and innovative.