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WORKFORCE ENGAGEMENT MANAGEMENT | WORKFORCE MANAGEMENT

Workforce Management: optimizing operational and agent efficiency

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Workforce ManagementVerint Workforce Management for Talkdesk

Workforce management for every contact center.

Optimize staffing and scheduling with AI-powered, omnichannel workforce management offerings for contact centers of every size with Talkdesk Workforce Management or Verint® Workforce Management™ for Talkdesk. Create efficiencies and improve agent experiences with access to capabilities that scale, no matter how complex your operations.

Customers love Talkdesk.

Rated 8.3 out of 10 based on 684 reviews and ratings onTrustRadius logo

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Talkdesk meets the needs of our customers, as it allows AI integration, as well as opening up lots of different types of channels for customers to receive communication from their customers.

Adam Tilston

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The reason for our company to purchase Talkdesk is because it is user- friendly. Everyone in the working environment can adapt easy without having the fear of not being able to use the system. API- first design for customization improve customer experience and achieve speed to results. The platform is designed to help businesses reach targets easy.

Zinhle Msibi

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The automated voicemail drop is fantastic as it saves time, and you don't have to leave the voicemail message yourself. Talkdesk also auto-populates the seller's name, making for a great customer experience as it's more personable when someone calls by your name.

Londeka Ndlovu

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It allows agents to receive evaluation scores of calls and tickets, which is great because agents are always up to date with the scores for the month.

Ayanda Mwandla

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We implement Talkdesk to connect with our customers, incoming calls, outgoing calls, call transfers, and conference calls. Our organization employs more than 100 employees and it has served our needs very well and efficiently. Deployment was fairly quick and easy, as well as dedicated support, even after hours.

Carlos Delgado Barcia

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Talkdesk allows us to specifically answer to each client and handle the day to day operations of a storage facility. To do this we need the ability to create a call flow customized to each location and Talkdesk has the capability to do that.

Christian Thurgood

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It has helped agents to have feedback on what they need to improve on when it comes to interacting with customers on calls.

Ntombifuthi Zimba

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It has made an impeccable impact because it has saved me time. I do not have to go to management or to the quality assurance team to know my work progress and where I need to improve because everything is sent to Talkdesk. I can find previous call recordings on Talkdesk wherever I need to confirm the seller's details.

Sanelisiwe Radebe

Let us help you create customer experience magic with the power of AI.

Request a demo to see how AI can boost results for your business.