Industries | INSURANCE
Smarter insurance customer experience, powered by agentic AI.
Talkdesk Customer Experience Automation (CXA) uses agentic AI to automate insurance contact center workflows across claims, policy servicing, billing, and more, delivering faster resolutions and better policyholder experiences.
Purpose-built for insurance customer experience.
The CXA-powered contact center platform for insurance, with pre-built integrations to core systems and agentic AI trained on insurance data. Unify omnichannel engagement, intelligent routing, interaction analytics, and workflow automation to streamline claims and policy servicing, empower employees, and elevate the policyholder experience.
Built for insurance, ready on day one.
Get insurance contact center software pre-configured for policy servicing, claims, billing, and new business workflows. Discover deep system integrations and pre-trained AI models designed to support insurance agents and adjusters from day one.
Omnichannel automation that boosts efficiency—not risk.
Deliver secure, human-like support across voice, chat, SMS, and digital channels. Talkdesk CXA automates policy changes, payments, and FNOL with biometrics and multi-factor authentication, helping teams resolve cases faster with accuracy, empathy, and compliance.
Driving real results for insurance leaders.
See how Talkdesk AI Agents for Insurance transforms every interaction.
Built on the Talkdesk Customer Experience Automation (CXA) platform, Talkdesk AI Agents for Insurance combines Agentic AI and Multi-Agent Orchestration to streamline policy, claims, and servicing workflows—reducing costs, improving satisfaction, and driving measurable results.
integrations
Out-of-the-box and custom integrations for insurance.
Talkdesk connects seamlessly with core insurance platforms across policy administration, claims, billing, and CRM systems. With pre-built and custom integrations, including providers like Guidewire and Duck Creek Technologies, you can unify data, streamline operations, and deliver a connected customer experience.
certifications
The trusted choice for your contact center.
Related Resources.
FAQs
Get the answers to your questions about insurance contact center solutions.
AI-powered automation personalizes every policyholder interaction in your insurance call center by intelligently routing customers, offering self-service options, and proactively engaging them via voice, SMS, and digital channels. Talkdesk Digital Engagement™ ensures seamless omnichannel interactions, while Talkdesk Copilot™ provides real-time guidance to agents.
Insurance-specific AI workflows allow policyholders to self-serve for ID card requests, policy changes, cancellations, and reinstatements. When human support is needed, Talkdesk Insurance Agent Workspace™ provides agents with a unified customer view to resolve requests quickly.
Yes, AI automates first notice of loss (FNOL), claim opening and closing, and general liability processing—reducing claims resolution times while ensuring compliance. Talkdesk Autopilot for Insurance™ also resolves common policyholder inquiries autonomously, escalating to an agent only when necessary.
AI-powered solutions reduce manual workloads, improve self-service adoption, and lower outsourcing costs by automating policy inquiries, claims processing, and payments. Talkdesk Self-Service Portal™ and Automated Notifications handle routine inquiries while freeing up agents for high-value interactions.
Talkdesk Shield™ protects insurers with real-time fraud detection, secure authentication, and regulatory compliance with PCI DSS, SOC 2, ISO 27001 standards. Automated monitoring and reporting also reduce compliance risks.
Talkdesk offers out-of-the-box integrations with PAS, CMS, and CRM platforms, reducing implementation time from months to weeks. Talkdesk Connections™ allows for easy integration with third-party systems.