Reap the benefits of the leading cloud-native contact center while maintaining your existing telephony infrastructure and relationships.
Continue taking advantage of your on-prem PBX investment while benefiting from the industry’s leading cloud contact center technology. With xConnect, calls made to PBX numbers can be routed to the call center using Talkdesk’s rich feature set, including intelligent routing, desktop and mobile call control, call center analytics and more.
Empower teams with modern contact center functionality by leveraging Talkdesk through your preferred telecom provider. Benefit from leading telecom provider services, including numbering and existing contractual relationships, together with Talkdesk advanced call center capabilities.
PBX and telecom connections with Talkdesk are encrypted and secured with xConnect through SRTP and TLS, assuring only authorized traffic is allowed inside our global network. A robust collection of global points of presence eliminate latency and ensure industry-leading call quality and reliability.
We are still new with Talkdesk, and had some exposure a year ago. They have helped us make the transition to be as painless as possible. And issues have been addressed appropriately. As a management tool it's been great. And the click to dial from salesforce has helped. It has helped us consolidate communications. The ability to pull data for reporting is awesome.
Talkdesk contributes to my successes. I am horrible with taking notes and Talkdesk helps solve this issue with recording my conversations very clearly. The calls are logged accurately and I could always count on Talkdesk to go back to be sure I am not forgetting about any important details.
This is a wonderful tool used throughout my work day. This was an easy program to learn and is essential to our Call Center. I love that I can easily run reports to keep track of my monthly progress, as well as my teammates. I also can go back and listen to calls. I use this tool daily for quality assurance and training purposes. Would recommend for any high volume call center.
Talk Desk is easy to use and serves a great purpose for our company's needs. It encompasses all the metrics we require and it is easy to decipher the results. As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.