TALKDESK PLATFORM

xConnect

Talkdesk xConnect enables you to take advantage of the world’s most innovative cloud contact center technology while maintaining existing telephony infrastructure and relationships

Revitalize Your Existing Telephony Infrastructure

Reap the benefits of the leading cloud-native contact center while maintaining your existing telephony infrastructure and relationships.

Leverage Your Current PBX Investment

Continue taking advantage of your on-prem PBX investment while benefiting from the industry’s leading cloud contact center technology. With xConnect, calls made to PBX numbers can be routed to the call center using Talkdesk’s rich feature set, including intelligent routing, desktop and mobile call control, call center analytics and more.

Work With Your Preferred Telecom Provider

Empower teams with modern contact center functionality by leveraging Talkdesk through your preferred telecom provider. Benefit from leading telecom provider services, including numbering and existing contractual relationships, together with Talkdesk advanced call center capabilities.

Guarantee Secure, Reliable Connections

PBX and telecom connections with Talkdesk are encrypted and secured with xConnect through SRTP and TLS, assuring only authorized traffic is allowed inside our global network. A robust collection of global points of presence eliminate latency and ensure industry-leading call quality and reliability.

Hear Why Our Customers Love Talkdesk

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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