Today’s customers expect to get their questions answered on their own terms through self-service channels. Guide is an AI-powered, self-service knowledge base that helps you level-up your customer self-service while empowering every agent to provide a world-class customer experience.
Put customers where they want to be — in the driver’s seat. Guide uses AI and natural language processing to understand the context of customers’ requests to deliver the most relevant knowledge base content in real time, helping them get their questions answered on their own terms.
A great knowledge base doesn’t just assist customers, it serves your entire organization. Pair Guide with Talkdesk’s Agent Assist to present agents with the most relevant content during a call, guiding them to deliver a more personalized customer experience.
The days of struggling with your difficult-to-maintain knowledge base are over. Guide leverages community-generated content and an intuitive drag-and-drop interface to help you easily create new content, and rich analytics and AI-powered recommendations inform you which existing articles need improving and how.
A simple, drag-and-drop interface makes creating new knowledge base articles a breeze.
Powered by Talkdesk iQ, AI-based recommendations help you optimize your knowledge base articles faster.
Information stored in disparate systems is synthesized by Guide, providing agents and customers the most comprehensive answers to their questions.
Enhance your knowledge base articles by easily collecting and acting upon content feedback from your agents and customers.
Leverage AI to automatically rank and present the most relevant articles based on past interaction history and conversation context.
Hernan G. Talkdesk is such a great software to provide the best customer service experience by getting different communication channels so the custmers can choose the easiest option for them, voice or text. Besides you can categorize every request in order to build the best reports to better understands customer needs and after that you will have the option to automate some of your processes. Definitely a great tool.
Manual calls are now the thing of the past for my team now. We can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world! I love the fact Talkdesk provided a free trial period that allowed my team and myself to see how useful it could be to our organization. The bar was set so high with Talkdesk that we felt it was in our best interest to keep using it long term. You cant beat the ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce. I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. This is a great product! - Kenley B.
Talkdesk is very easy to use. It is user friendly and I get to do more QA task because the interface is not complicated. Recordings are clear and all interactions are indeed recorded. I hope all companies use Talkdesk especially those who have QA monitoring in their KPIs.
Talkdesk is a really intuitive system, it's simple to configure and offers a seamless experience for office-based and home-working Agents. It shows all the key metrics you need on Agent/Team/Operational performance and has a strong blend of real-time and historic reports. I'd confidently recommend Talkdesk to any customer-facing operation.
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