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GOVERNMENT & EDUCATION

Redefine the citizen experience.

A modern cloud contact centre solution for government entities and educational institutions.

Redefine The Citizen And Student Experience

Digitally transform the constituent journey.

Talkdesk provides an end-to-end customer experience solution delivering everything needed to improve citizen relationships while optimizing operational efficiency, meeting resource constraints and focusing on your mission.

Simplify Access Government Information

Simplify access to government information.

Empower citizens to help themselves with AI-powered self-service options for easy access to frequently sought information. Leverage automation and machine learning (ML) to route complex inquiries to live agents best equipped to respond, resulting in greater productivity, operational efficiencies, and an improved customer journey.

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Talkdesk Citizen Journey Virtual Assistant

Transform government benefit program delivery.

Improve the benefits administration process and proactively communicate with constituents with the Talkdesk Citizen Engagement solution for government contact centres.

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Feedback Highest Call Quality

Improve reliability to better serve stakeholders.

Government entities are relied upon for guidance, especially during crises. Explore how to rapidly achieve elasticity and scalability to serve as a trusted source of vital information.

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Platform Guardian Overview User Activity

Enable government employees for remote work.

Empower agents to work from anywhere with security in mind. Leverage AI to identify patterns and provide visibility into network health, agent activity, vulnerabilities, and suspicious behavior.

Embrace the future of remote work environments with high security standards and regulatory compliance, while safeguarding sensitive citizen data.

READ CHECKLIST

Everything you need to improve the constituents' experience.

Smart self-service

Let conversational bots handle common questions and free up agents for more complex scenarios.

Talkdesk Copilot™

Proactively provide agents with AI-based next best actions to address constituent’s stated needs.

Outbound Dialer

Automate the dialing process to maximize outbound calling volume. Quickly arm constituents with important information when it is needed most.

Flexible Deployment

Store your data, your way. Choose from public, private, and hybrid cloud options that put you in control.

Advanced reporting and analytics

Create custom reports and dashboards. AI-powered insights surface trends and help supervisors identify and act on coaching opportunities.

Enhanced security and stability

Use AI and ML to detect fraud attempts, data leakages, privacy-related breaches, and identity thefts to safeguard your constituents data.

Contextual routing

Collect data from the constituent journey — such as web or mobile activity, or region — to connect the constituent with the agent best equipped to help.

Digital engagement

Bundle SMS, email, chat, social media, and more — so you can connect with citizens on the channel of their choice.

Hear why our customers love Talkdesk.

Rated 8 out of 10 based on 664 reviews and ratings onTrustRadius logo

1 star2 star3 star4 star5 star

Talkdesk has really helped with making work simpler and easier to complete, not only am I happy with how it assists me with getting my work completed in an orderly form but I am able to provide fast and sufficient service to my customers which will result in a better work avenue.

Siphelele Nxumalo

1 star2 star3 star4 star5 star

It is easy to use, it works as a great source of communication between agents and customers. It has features that are straight to the point and are easily remembered.

Andile Nxumalo

1 star2 star3 star4 star5 star

In my organization, we used Talkdesk as an auto-dialer and reporting system. It's used to make and take customer calls and to report productivity and quality management. It allows easy access to quick live and historical data, allowing us to monitor and track organizational performance.

Sakhephi Sokhela

1 star2 star3 star4 star5 star

I can schedule callbacks and rep up a call by adding a summary of what I and the customer spoke about. It is one of the best communication and telephonic tools for a workplace. As an employee, I can also check my progress when being coached about my work performance. The Talkdesk also records calls.

Nokwazi Mavundla

1 star2 star3 star4 star5 star

Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity.

Nontobeko Mkhize

1 star2 star3 star4 star5 star

Talkdesk is very useful in many ways. It helps improve our selling points, rectify mistakes, you know where you lack and can see your markings and ratings, give surveys to upskill us, and make sure our job is done correctly

Nokuzola Vilakazi

1 star2 star3 star4 star5 star

Talkdesk is efficient and provides value in live reporting whilst storing historic data which can be used to plan effectively and analyse data where needed

Keith Rambharose

1 star2 star3 star4 star5 star

Talkdesk has been phenomenal in terms of efficiency, reliability, and making sure to update any slagging that we might face with the platform.

Sam Radebe

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