GOVERNMENT & EDUCATION
Redefine the citizen experience.
A modern cloud contact centre solution for government entities and educational institutions.
Digitally transform the constituent journey.
Talkdesk provides an end-to-end customer experience solution delivering everything needed to improve citizen relationships while optimizing operational efficiency, meeting resource constraints and focusing on your mission.
Simplify access to government information.
Empower citizens to help themselves with AI-powered self-service options for easy access to frequently sought information. Leverage automation and machine learning (ML) to route complex inquiries to live agents best equipped to respond, resulting in greater productivity, operational efficiencies, and an improved customer journey.
Transform government benefit program delivery.
Improve the benefits administration process and proactively communicate with constituents with the Talkdesk Citizen Engagement solution for government contact centres.
Improve reliability to better serve stakeholders.
Government entities are relied upon for guidance, especially during crises. Explore how to rapidly achieve elasticity and scalability to serve as a trusted source of vital information.
Enable government employees for remote work.
Empower agents to work from anywhere with security in mind. Leverage AI to identify patterns and provide visibility into network health, agent activity, vulnerabilities, and suspicious behavior.
Embrace the future of remote work environments with high security standards and regulatory compliance, while safeguarding sensitive citizen data.
Everything you need to improve the constituents' experience.
Let conversational bots handle common questions and free up agents for more complex scenarios.
Proactively provide agents with AI-based next best actions to address constituent’s stated needs.
Automate the dialing process to maximize outbound calling volume. Quickly arm constituents with important information when it is needed most.
Store your data, your way. Choose from public, private, and hybrid cloud options that put you in control.
Advanced reporting and analytics
Create custom reports and dashboards. AI-powered insights surface trends and help supervisors identify and act on coaching opportunities.
Enhanced security and stability
Use AI and ML to detect fraud attempts, data leakages, privacy-related breaches, and identity thefts to safeguard your constituents data.
Collect data from the constituent journey — such as web or mobile activity, or region — to connect the constituent with the agent best equipped to help.