GOVERNMENT & EDUCATION

Redefine the citizen experience.

A modern cloud contact centre solution for government entities and educational institutions.

Redefine The Citizen And Student Experience

Digitally transform the constituent journey.

Talkdesk provides an end-to-end customer experience solution delivering everything needed to improve citizen relationships while optimizing operational efficiency, meeting resource constraints and focusing on your mission.

Simplify Access Government Information

Simplify access to government information.

Empower citizens to help themselves with AI-powered self-service options for easy access to frequently sought information. Leverage automation and machine learning (ML) to route complex inquiries to live agents best equipped to respond, resulting in greater productivity, operational efficiencies, and an improved customer journey.

Talkdesk Citizen Journey Virtual Assistant

Transform government benefit program delivery.

Improve the benefits administration process and proactively communicate with constituents with the Talkdesk Citizen Engagement solution for government contact centres.

Feedback Highest Call Quality

Improve reliability to better serve stakeholders.

Government entities are relied upon for guidance, especially during crises. Explore how to rapidly achieve elasticity and scalability to serve as a trusted source of vital information.

Platform Guardian Overview User Activity

Enable government employees for remote work.

Empower agents to work from anywhere with security in mind. Leverage AI to identify patterns and provide visibility into network health, agent activity, vulnerabilities, and suspicious behavior.

Embrace the future of remote work environments with high security standards and regulatory compliance, while safeguarding sensitive citizen data.

Hear why our customers love Talkdesk.

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