Digital transformation creates a bright future for progressive companies moving to cloud contact centers. Cloud contact center is not the future, it’s now, it’s here to stay and it’s the best first step in the digital transformation journey. But, which version of “the cloud” is best for you and your organization? Here we will cover the hybrid cloud: merging the public cloud and private cloud models.
The hybrid cloud blends both public cloud and private cloud models.
The public cloud refers to the cloud computing model with which the IT services are delivered across the Internet in a shared environment, the private cloud refers to the cloud solution dedicated for use by a single organization.
In a public cloud, the computing resources may be shared with other companies, according to the instant needs. It’s not required a high upfront investment to deploy nor to keep the IT infrastructure. Public cloud is most known for the high scalability and flexibility to answer irregular demands, and for the cost agility which allows businesses to set innovation projects as a priority.
In the private cloud, the data center and computing resources are hosted in a single instance especially isolated for that company and carried over a secure private network. A private cloud instance is usually adaptable to meet special business and security needs. Since it provides greater visibility and control of the infrastructure, businesses can customize to answer to security and compliance IT requirements without compromising the performance.
In a hybrid cloud model, particularly in a cloud-native contact center solution, the cloud infrastructure is a mix of public and private cloud solutions. In the hybrid cloud, the computing resources are supported by the public cloud and the security and compliance customizations are developed and applied in the private cloud instance.
The infographic below offers valuable insights about transitioning to the cloud contact center environment through a hybrid cloud infrastructure. Did you know that businesses carry more than 5x the necessary hardware just to support demand peaks? Or, that you are 3x more likely to achieve business readiness goals if you use a hybrid cloud model? Learn more below!
Cutting the strings to past legacy investments and moving the contact center to the cloud may seem like a difficult and drastic move. It doesn’t have to be… What if you could gradually move to the cloud with all the benefits and privileges of the hybrid cloud? Talkdesk Hybrid Spaces, which combines the best of public and private clouds, can ease this transition.
Talkdesk Enterprise Cloud Contact Center offers all the benefits of the public cloud such as cost efficiency, scalability in the number of agents, and agility in processes. Also, this is the perfect scenario for the continuous releases of new features and functionalities powered by a native innovation mindset. On top of that, Talkdesk guarantees available 100% Uptime SLA, and provides the advantages of a globally managed platform with cutting-edge security standards.
The private cloud instance is completely adaptable to demanding enterprise-class customization and to answer to specific needs such as security compliance IT requirements. Since the information is stored privately, it ensures international data compliance with information privacy sovereignty laws.
Talkdesk Hybrid Spaces combines the intrinsic public cloud benefits with a tailored private instance in the cloud. This is the most appropriate deployment model for companies that want to adopt a cloud-native contact center solution but would like to keep control over some settings such as security compliance IT requirements without depending on an on-premises storage system,
If you are looking for a dynamic, hybrid cloud solution that adapts to the evolving nature of operating globally, you may have found it in Talkdesk Hybrid Spaces. Click below to learn more.
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