Talkdesk integration with Zoom unifies contact center collaboration

Taylor Grace

By Taylor Grace

0 min read

Talkdesk Zoom Joint Value B

Deeper integration helps enterprises break down collaboration silos and make customer experiences even better.

Both founded in 2011, Talkdesk and Zoom Video Communications Inc. share some incredible milestones having gone from disruptive start-ups to industry-leading companies.

Over the last year, the industry saw Zoom hit the coveted million (and then 1.5 million) Zoom Phone seat milestone, and Talkdesk brought more innovation to the contact center space than ever before. Our shared focus on innovation is integral to our partnership and is rooted in our cloud-based technologies, which allow us to move faster than legacy solutions while helping companies transform customer experience and improve employee collaboration.

"Talkdesk is a valued member of our contact center program. Our native integration with Talkdesk reinforces the demand from our joint customers for a UCaaS and CCaaS solution."

Graeme Geddes, Head of Zoom Phone & Rooms, Sales and Go-to-marktet, Zoom

Talkdesk integration with Zoom breaks down communication barriers to improve CX.

With Talkdesk and Zoom, companies can equip every employee to drive customer experience excellence by tightly integrating the contact center and unified communications tools. In doing so, communication barriers between employees are broken down enabling collaboration and nurturing a customer-centric culture.

“Talkdesk is a valued member of our contact center program. Our native integration with Talkdesk reinforces the demand from our joint customers for a UCaaS and CCaaS solution.”

A close connection between your back-office employees and your contact center agents has never been more important. As customers become savvier and have more access to information online, as well as digital self-service options, the average issue that makes it through to an agent is more complex and far less predictable.

Thirty-five percent of agents are bringing non-agent subject matter experts (SME) into conversations to address customer issues. Talkdesk integration for Zoom empowers agents to leverage knowledge and expertise from peers and SMEs to quickly identify and resolve complex issues in real-time.


Make a measurable impact on business goal by breaking down silos.

When you integrate Talkdesk CX Cloud™ with Zoom Phone, you take advantage of an innovative cloud contact center solution and communication tools to bring employees together in pursuit of key business goals:

  • Leading AI-infused solution automates customer interactions while keeping customer satisfaction (CSAT) high.
  • Extensive  geographic coverage with excellent call quality.
  • Secure and reliable unified CCaaS-UCaaS solution.
  • Fast speed of deployment with quick ROI.

The Talkdesk integration for Zoom breaks down collaboration silos within your organization and promotes teamwork and knowledge sharing that solves customer questions faster, increases productivity, reduces customer effort, and improves CSAT through first contact resolution (FCR).

Learn more about how Talkdesk integration for Zoom enables collaboration to provide better customer experiences at talkdesk.com.

We are excited to share that Talkdesk will be sponsoring Zoomtopia on September 13-14th! Join us at our virtual booth to learn more about how to deliver a better customer experience.

SHARE

Taylor Grace

Taylor Grace

Taylor Grace is a senior industry marketing manager for Financial Services at Talkdesk, focused on helping banks and credit unions deliver better experiences for their clients and members through thoughtful and transformative technology solutions. As a lifelong Washingtonian, Taylor enjoys discovering new restaurants and breweries in Seattle and spending time outdoors taking in all the Pacific Northwest has to offer.