Dreamforce 2018 continues to upstage all previous years with some extraordinary keynote speakers, a massive menu of breakout sessions and a seriously insane rock concert. Former Vice President, Al Gore, will be headlining as one of the main keynote speakers and Metallica will be there to rock our faces off on Tuesday at The Concert for Kids.
While businesses continue to navigate the “experience economy”, it’s important to have a Dreamforce game plan before you arrive in order to get the most out of your time. There are lots of sessions covering general cloud technology “need-to-knows”, plenty of conversations about blockchain and even some covering the crowd-favored Internet of Things (IoT) space. However, regardless of what your business is looking for, it would be worth your while to ensure you stop by sessions and booths with a focus on improving the customer experience — even if that’s not your direct area of responsibility.
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As we all know, the customer journey can be impacted by virtually every position within a company so it would behoove you to learn as much as you can about innovation that can improve the CX.
If you have an interest in learning more about how your company can mine insights from every single customer interaction search breakout sessions with keywords like “aligning customer success”, “next gen customer service”, or “exceed(ing) customer expectations”. There are plenty of sessions that will help guide you on your journey to discover new ways to excite and delight your customers so get in there and be an active attendee!
– Metallica, "Fuel"
Do you desire a better CX? Talkdesk is a must-visit while at Dreamforce.
If you’d like to talk in more detail about CX or technology in general come see us at booth #904. You can schedule a meeting with us and possibly score a free ticket to our 5,000+ person conference, Opentalk18. You might also consider visiting the Talkdesk VIP Lounge at Tropisueno Restaurant (75 Yerba Buena Ln. SF, CA 94104), September 25-27 opening at 5:30 p.m.