If you are managing a retail or ecommerce call center, you are probably at a crossroads: Your customer contacts will rise during the holidays, but your budgets have been frozen or slashed.
However, there are some simple decisions that can protect your customer experience (CX) while improving your bottom line during a critical shopping season.
Download this checklist for six ideas that will help you:
Prepare your customers for a busy holiday
Prevent inbound requests before they happen
Equip your call center agents to handle the peak volumes